Privacy Policy — myHOAWiz

1. Introduction

WizPro Software ("we," "our," or "us") operates myHOAWiz, a homeowners association management platform available as a web application and mobile app (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using myHOAWiz you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Service.

2. Information We Collect

Information you provide directly

Account information: name, email address, password, phone number, and role within your HOA community.
Community information: HOA name, address, governing documents, and community settings entered by administrators.
Payment information: billing details for HOA dues and amenity reservations. Card numbers are processed and stored by Stripe — we do not store full card numbers.
Communications: messages, announcements, maintenance requests, and other content you submit through the Service.
Documents: files, photos, and attachments you upload.

Information collected automatically

Device information: device type, operating system, unique device identifiers, and mobile network information.
Usage data: pages visited, features used, time and date of access, and crash reports.
Push notification tokens: device tokens used to deliver push notifications via Firebase Cloud Messaging.
Location: we do not collect precise location data. General region may be inferred from IP address for fraud prevention only.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain the myHOAWiz Service.
Process payments for HOA dues, fees, and amenity reservations.
Send transactional communications (booking confirmations, payment receipts, violation notices, announcements).
Send push notifications you have opted into, including community alerts and reminders.
Authenticate your identity using biometric data stored locally on your device (we never receive or store biometric data).
Improve the Service, diagnose technical problems, and analyze usage trends.
Comply with legal obligations and enforce our Terms of Service.

4. Biometric Data

The myHOAWiz mobile app offers optional biometric authentication (fingerprint or Face ID). Biometric verification is performed entirely on your device using the operating system's secure enclave. We do not collect, transmit, or store any biometric data on our servers. Your credentials are stored in your device's secure storage and are never sent to WizPro Software.

5. Push Notifications

We use Firebase Cloud Messaging (FCM) to deliver push notifications to the myHOAWiz mobile app. When you grant notification permission, a device token is stored on our servers and used solely to deliver notifications relevant to your HOA community. You may revoke notification permission at any time in your device settings.

6. Information Sharing and Disclosure

We do not sell your personal information. We may share information with:

HOA administrators: community administrators can view resident profiles, payment history, and activity relevant to their community management responsibilities.
Service providers: third-party vendors who assist in operating our Service, including Stripe (payments), Firebase/Google (push notifications, analytics), Neon (database hosting), Vercel (hosting), and SendGrid (email delivery). These parties are contractually obligated to protect your information.
Legal requirements: we may disclose information if required by law, subpoena, or similar legal process.
Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. HOA administrators may request deletion of community data. You may request deletion of your personal account by contacting us at privacy@myhoawiz.com. We will retain certain records as required by law.

8. Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage, role-based access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

9. Children's Privacy

The myHOAWiz Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Correct inaccurate information.
Request deletion of your personal information.
Object to or restrict certain processing of your data.
Data portability — receive a copy of your data in a machine-readable format.

To exercise any of these rights, contact us at privacy@myhoawiz.com.

11. Third-Party Services

The Service integrates with the following third-party services which have their own privacy policies:

Stripe — payment processing (stripe.com/privacy)
Google Firebase — push notifications and analytics (firebase.google.com/support/privacy)
SendGrid — transactional email (sendgrid.com/policies/privacy)

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the effective date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

WizPro Software
Email: privacy@myhoawiz.com